Stellendetails

ABOUT THE ROLE

Own and grow a portfolio of B2B customers for an AI-powered business communications platform. Working across customer success, product, and marketing, you will help customers adopt the product, realize measurable value, and expand their use over time.

WHAT YOU'LL DO

- Act as the primary contact for assigned customers throughout the customer lifecycle.

- Identify opportunities to expand customer use cases and improve the value they receive from AI-powered phone automation.

- Lead account reviews, discovery conversations, upsells, and renewal discussions.

- Analyze product usage and demonstrate measurable customer impact.

- Own expansion revenue across upgrades, add-ons, and renewals against monthly and quarterly targets.

- Support onboarding and ongoing adoption to strengthen retention.

- Share structured customer and market feedback with product and go-to-market teams.

- Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.

- Help develop the account management and expansion approach as the business grows.

WHAT WE'RE LOOKING FOR

- At least one year of experience in B2B SaaS sales, account management, or customer success.

- Experience driving upsells, renewals, or expansion revenue within existing accounts.

- Strong product and technical understanding, with an interest in AI and machine learning.

- Native-level German proficiency for customer calls, reviews, and demonstrations.

- A structured, customer-focused approach and a strong sense of ownership.

- Startup or scale-up experience is a plus.

COMPENSATION & BENEFITS

OTE is €65,000 to €95,000, consisting of fixed salary plus uncapped commission, depending on experience. Visa sponsorship is not available.

LOCATION

On-site in Vienna, Austria, with hybrid work possible.