Stellendetails

IT Operations Specialist – Key Responsibilities & Requirements

Position Overview

• • Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience.
• • Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes.
• • Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery.
• • Collaborate with global IT teams to align on policies, processes, tools, and best practices.
• • Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely.

End User Support

• • Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues.
• • Support employees throughout onboarding, day-to-day operations, and offboarding.
• • Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools.
• • Escalate complex issues while maintaining ownership, communication, and follow-through.
• • Deliver a responsive, customer-centric support experience with a focus on user satisfaction.

Device Lifecycle Management

• • Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments.
• • Manage IT asset inventories and maintain accurate lifecycle documentation.
• • Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms.
• • Coordinate hardware upgrades, replacements, and refresh programmes.

Systems & User Administration

• • Manage user provisioning and deprovisioning across business applications and SaaS platforms.
• • Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies.
• • Maintain and update IT documentation, procedures, and knowledge base articles.
• • Assist with operational improvements, standardisation projects, and service enhancement initiatives.

Workplace Technology & AV Support

• • Provide support for meeting room technology and collaboration platforms.
• • Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues.
• • Escalate advanced AV issues to specialist support teams when required.
• • Support events, meetings, and conference room readiness activities.

Candidate Profile

• • Proven experience in IT Support, IT Operations, or Service Desk environments.
• • Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies.
• • Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow.
• • Advanced MacOS administration and end-user support experience.
• • Excellent communication, customer service, and stakeholder management skills.
• • Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment.

Preferred Certifications

• • CompTIA A+
• • CompTIA ITF+ (IT Fundamentals)
• • Google IT Support Professional Certificate
• • Microsoft Certified: Endpoint Administrator Associate
• • Jamf Certified Associate
• • Okta Certified Professional

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

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